Social Commerce (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use the Social Commerce plugin and related services.
1. Information We Collect
Depending on the features you use, we may collect:
- Name
- Email address
- Phone number
- WordPress account information
- WooCommerce customer and order information
- Facebook Page information
- Facebook user or page identifiers
- Messenger conversation and message data
- Social media account connection information
- Access tokens required to connect supported services
- Technical information such as IP address, browser type, and error logs
We only collect information necessary to provide and improve the service.
2. Facebook Information
When you connect a Facebook Page to Social Commerce, we may receive information permitted by the Facebook permissions you authorize.
This may include:
- Facebook Page information
- Page identifiers
- Page access information
- Comments and related information
- Messenger information
- Webhook events
We use this information only to provide the Social Commerce features you enable.
3. How We Use Information
We may use collected information to:
- Connect and manage social media accounts
- Receive and process social commerce events
- Manage customers and orders
- Provide messaging and automation features
- Improve service reliability
- Detect errors and security issues
- Provide customer support
- Comply with legal requirements
We do not sell your personal information.
4. Data Storage and Security
We take reasonable technical and organizational measures to protect your information.
Sensitive credentials and access tokens are stored using appropriate security measures.
However, no method of electronic storage or transmission is completely secure.
5. Third-Party Services
Social Commerce may integrate with third-party services such as:
- Meta/Facebook
- WooCommerce
- AI service providers
- Payment or delivery providers
- Other services enabled by the website administrator
Information may be shared with these services only when required to provide the requested functionality.
6. Data Retention
We retain information only for as long as necessary to provide the service, maintain records, comply with legal obligations, resolve disputes, and enforce agreements.
When information is no longer required, it may be deleted or anonymized.
7. Your Rights
Depending on applicable laws, you may have rights to:
- Access your personal information
- Request correction
- Request deletion
- Withdraw consent
- Disconnect an integration
- Request information about how your data is processed
8. Facebook Data Deletion
You may request deletion of information associated with your Facebook connection.
Please visit:
https://arsyntax.com/data-deletion
for instructions.
9. Children’s Privacy
Social Commerce is not intended for children under the applicable minimum age required by law.
We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated “Last Updated” date.
11. Contact
If you have questions about this Privacy Policy or your personal information, contact us at:
Email: support@arsyntax.com
Website: https://arsyntax.com/