Troubleshooting

Images Are Not Generating

Check the following:

  • The selected AI provider has a valid API key
  • The selected model is available
  • Your AI provider account has sufficient access or quota
  • Your website can communicate with the external AI API
  • The reference image is accessible
  • The prompt is valid

API Key Error

If you receive an authentication or API key error:

  1. Verify that the API key was copied correctly.
  2. Make sure the key is still active.
  3. Confirm that your provider account has access to the selected model.
  4. Save the AI configuration again.

Compare All Providers Does Not Work

Make sure the providers required for comparison have been configured correctly.

A provider without a valid API key or model access may fail to generate a result.


Generated Image Is Not What I Expected

Try:

  • Writing a more specific prompt
  • Using a clearer reference image
  • Changing the style
  • Trying another AI provider
  • Generating multiple variations
  • Using the best generated image as a new reference
  • Adding a focused variation prompt

Product Gallery Button Is Not Available

Make sure you have selected one or more generated images using their selection checkboxes.

The Selected counter should show the number of selected images.


License Activation Fails

Check:

  • The license key
  • License status
  • Activation limits
  • Website connectivity

If the issue continues, contact the plugin support team